Housekeeping Supervisor

Hilton Boca Raton•Boca Raton, FL

38d•Onsite

About The Position

Do you have an eye for details? Do you love to make guests feel at home with your passion for hospitality? You could be the Housekeeping Supervisor we are seeking!

Requirements

High School Graduate or Equivalent
Able to work Saturdays, Sundays and Holidays
Meticulous eye for details and cleanliness standards
Excellent customer service skills
Experience with a Hotel Property Management System (OnQ or PEP a plus), computer and email communication
One - two years guest room attendant experience.
Proficient in English (verbal and written)

Nice To Haves

Previous supervisory experience preferred.
Creole and/or Spanish speaking a plus

Responsibilities

Inspecting and pre-setting guest rooms to ensure proper cleanliness standards are met for all guest rooms, bathrooms, corridors, service and public areas, and linen closets.
Leading and supervising Room Attendants, Housepersons, and Lobby Attendants in their daily duties to ensure service and guest standards are met and the daily operations of the department are running smoothly.
Handling guest concerns or needs in a prompt and efficient manner, notifying and working with other departments if additional assistance is required for guest satisfaction.
Taking initiative to interact with guests and team members in a friendly and professional manner.
Verifying and reporting status and/or discrepancies of rooms.
Assisting with Lost and Found and Inventory.
Reporting any maintenance issues.
Ensuring all safety and security policies are followed.
Running and preparing necessary room and guest reports as needed.
Preparing opening and closing tasks/assignments as needed.