Housekeeping Supervisor InterContinental Suites Hotel

IHG•Cleveland, OH

2d•$18 - $19•Onsite

About The Position

As the Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Requirements

Supervise and inspect the work of assigned room and/or public area attendants.
Ensure product quality standards are met.
Provide optimum service to hotel guests.
Train staff and ensure they have necessary tools and equipment.
Coordinate with other departments.
Address guest complaints and special requests.
Inspect areas for cleanliness and repair.
Advise employees of deficiencies and provide retraining.
Assist with scheduling and room assignments.
Inspect storage rooms and carts.
Complete paperwork, requisitions, and maintenance forms.
Report lost and found items.

Nice To Haves

May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.

Responsibilities

Monitor performance and recommend disciplinary action in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Assist with scheduling and room assignments to ensure proper coverage.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.