Housekeeping Supervisor | State College Townplace Suites

SHANER•Ferguson Township, PA

10d•Onsite

About The Position

Shaner Hotels has an exciting opportunity with State College's newest addition, TownePlace Suites by Marriott State College! Join our opening team and be part of bringing a brand-new hospitality experience to the heart of Happy Valley. Our 89-suite extended-stay hotel is conveniently located just minutes from the State College Regional Airport and the Nittany Valley Sports Centre, offering guests a comfortable and convenient home base for business, leisure, and extended stays. Each suite is thoughtfully designed with fully equipped kitchens, modern workspaces, and comfortable living areas to help guests feel right at home. As a member of our opening team, you'll have the opportunity to help create exceptional guest experiences while building the culture and service standards of a new property from the ground up. Located in the heart of Happy Valley, TownePlace Suites by Marriott State College is the perfect place to jump-start or grow your hospitality career. Join Shaner Hotels, an award-winning hospitality leader, and discover where your career can take you!

Requirements

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

some college preferred.
Bilingual English/Spanish a plus.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.