Housekeeping Supervisor

Horseshoe Bay Resort•Horseshoe Bay, TX

44d•Onsite

About The Position

The Housekeeping Supervisor plays a key role in the daily operations of the Housekeeping Department. This position requires a hands-on leader who is well-versed in scheduling, daily reporting, operational procedures, and company policies across the resort. The ideal candidate must be flexible and prepared to perform both administrative and housekeeping tasks as needed.

Requirements

Valid Texas Driver’s License with a satisfactory motor vehicle record
Basic computer skills, including email and word processing
Proven hands-on housekeeping experience

Nice To Haves

Previous supervisory experience preferred
Professional demeanor with strong written and verbal communication skills
Adherence to uniform standards, including slip-resistant, closed-toe footwear
Ability to work a flexible schedule, including weekends and holidays
Strong decision-making and problem-solving skills
Ability to work efficiently under pressure and time constraints
Demonstrated leadership ability and strong work ethic

Responsibilities

Assist with associate scheduling and staffing needs
Complete shift reports and support payroll submission
Monitor and verify completion of daily work assignments
Maintain key inventory and control procedures
Assist with weekly inventory counts and supply ordering
Keep the Assistant Executive informed of associate needs and concerns
Ensure proper organization and inventory control of equipment and supplies
Oversee cleanliness and maintenance of company vehicles, utility carts, and equipment
Report maintenance issues to appropriate managers and follow up on repairs
Communicate regularly with the Front Desk regarding room status and discrepancies
Generate and review reports (e.g., departures, wait status) to ensure smooth workflow
Inspect (QA) all VIP rooms prior to releasing them for occupancy
Inspect and clean guest rooms as needed
Actively monitor floors to ensure efficiency, provide guidance, and recognize strong performance
Verify all room statuses are accurate and entered into the system by shift end
Communicate updates, unresolved issues, and guest requests with other supervisors

Benefits

Medical, dental, and vision insurance
Short- and long-term disability coverage
Major illness and accident insurance
Access to the Associate Relief Fund
401(k) with employer match
Competitive salary with regular performance reviews
Paid vacation and holidays
Subsidized associate housing, shuttle transportation, and weekly meal support
Access to dining, retail, and resort amenities, including golf (based on availability)
Travel discounts through Crescent Hotels & Resorts and partner properties nationwide
Global career exposure through Crescent Hotels & Resorts and Preferred Hotels & Resorts