Housekeeping Supervisor

Choice Hotels International•Sunnyvale, CA

94d•Onsite

About The Position

The Radisson Hotel Sunnyvale in the heart of Silicon Valley is seeking a Part-Time energetic and detail-oriented Housekeeping Supervisor who is looking to be a part of our fun and dynamic work environment. The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Requirements

Minimum one year in a supervisory or management housekeeping position required.
High school diploma or GED required.
Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
Ability to communicate effectively
Strong organizational skills, critical thinking skills, problem solver
Able to work a variable schedule.
Operating Systems experience with Opera

Responsibilities

Ensure all operational and safety procedures are properly followed.
Inspects and approves employees work performance.
Supervises all guest complaints as it relates to the operation.
Demonstrate leadership and provides training for all housekeeping and laundry employees.
Communicates effectively and works as a team player.
Meets goals and expectations as it relates to the overall department and hotel operation.
Supervises & Supports the Housekeeping Department and It's Team Members
Establish schedules, work assignments and supervises payroll related items.
Develops and trains staff on all Radisson Operation Standards
Can work a flexible schedule and multi-task with housekeeping related tasks.
Performs all shift checklist responsibilities & reporting requirements
Be familiar with hotel, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
Comply with federal, state and local laws
Properly maintains hotel keys and electronic cards (key control)
Completes maintenance work orders and will follow up accordingly
Supervises lost and found items in accordance with procedures
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Follow up providing employees with customer service, technical and safety training on an ongoing basis
Inspects guestrooms & Public Spaces areas to ensure proper cleanliness in accordance with hotel procedures and checklists
Maintains status reports for guest rooms and communicates effectively
Follows all guest room procedures including protocols with ‘do not disturb’ rooms
Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
Participates in all departmental and hotel meetings
Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
Runs all Housekeeping Reports
Reports any damage or hazards in the hotel
Reports suspicious activity in hallways or in the hotel
Answers the housekeeping phone and handles or supervises guest requests
Consistently walks the hotel for inspection purposes and reports accordingly.
Ensures that the rooms and public space areas are spotless and continually restocked and straightened
Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.
Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Supervises the operation (and/or outsourced relationship) with the laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office
Develops and implements strategies and practices which support employee engagement.
Communicates performance expectations and provides employees with on-going feedback.
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.