Housekeeping Supervisor

Tamarack Resort•Donnelly, ID

64d•Onsite

About The Position

A Housekeeping Supervisor is responsible for ensuring that the standards of cleanliness are met. They assign tasks, inspect work to ensure it's up to standard, and provide training on how to best handle customers' requests. They maintain their inventory list in case anything needs replacing and order more supplies when needed most.

Requirements

Proven working experience as a housekeeper.
Knowledge of cleaning chemicals and supplies.
Integrity and ability to work independently.
Good communication skills with excellent self-discipline and patience.
Fast pace worker and work well with others.
Microsoft Applications.
2-3 years of experience in the field.
High School diploma or equivalent education.
Requires possession of valid Class C driver license with a driving record meeting the minimum standards required by the resort’s insurance carrier.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Access to a 4WD or AWD vehicle is highly recommended.

Responsibilities

Monitor payroll, productivity, purchases, supplies, linen costs, housekeeping contract costs and all other associated expenses. Make decisions and corrective measure as required.
Take responsibility for all contracts being correct and up-to-date; oversee billing charges and authorizations on all adjustments or credits.
Establish Standards of service, monitor schedules, develop check-lists and perform hands-on visual inspections of homes.
Reward and recognize employees for following control measure and reaching standard targets.
Establish regular reports for Quality Control.
Establish departmental goals and structure for continuous improvement with set dates and targets to monitor progress.
Address guest/homeowner complaints or questions and provide solutions and follow up: be proactive in communication through frequent telephoning, and written communication.
Establish quality control measures in each area: daily operations, office functions, room cleaning, laundry and common areas.
Actively involved in the recruitment and selection of the Rooms and Hospitality Team.
Provide hands on guidance, support, direction, coaching and mentoring to departmental employees.
Conduct and provide final approval on all performance and wage reviews; hold regular departmental staff and quality control meetings including regular one on one’s; troubleshoot and manage conflict.
Take responsibility for employee and daily work schedules; ensure the completion of adequate orientation and safety training for the department.
Performing all other duties as assigned.