Housekeeping Supervisor

Island Hospitality Management•Pittsburgh, PA

8d•Onsite

About The Position

We are looking to add a hands-on Housekeeping Supervisor to our team. Being a successful Housekeeping Supervisor takes a blend of custodial knowledge and management capabilities. You must take personal accountability for the cleanliness of each guest room and set a good example for your team. Excellent communication skills are essential to being successful in this role as you will be working with multiple departments to ensure guest satisfaction.

Requirements

Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

Responsibilities

Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out
Deliver linens to the laundry department
Inspect rooms and public spaces daily to ensure all rooms are cared for according to brand and IHM standards
Train new housekeeping staff to ensure they know all components/features of our guest service guarantee and are trained to meet service standards
Ongoing involvement in preventative maintenance programs
Check stocking levels of all consumables and replaces on housekeeping cart when needed
Notify supervisors of any damages, deficits, and/or disturbances
Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members
Communicate with front desk team regarding rooms that are ready for new arrivals to check-in

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations