Housekeeping Supervisor

FORT HALL CASINO•Fort Hall, ID

6h•$18 - $25•Hybrid

About The Position

Oversees and coordinates the daily activities of the Housekeeping department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

Knowledge of: Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
Department organization, functions, objectives, policies and procedures.
Basic arithmetic and record keeping procedures.
Materials, methods, and equipment used in cleaning guestrooms and public areas.
Occupational hazards and safety practices and procedures.
The proper and safe use of cleaning equipment and materials.
Inventory management.
Budget tracking and compliance.
Customer service standards.
Skill in: The use of cleaning tools and equipment, chemicals, cleaners, and disinfectants.
Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
Preparing, reviewing, and analyzing operational and financial reports.
Supervising, training, and evaluating assigned staff.
Making effective decisions in emergency situations.
Ability to: Train, coach, and lead the work of a team.
Communicate efficiently and effectively both verbally and in writing, individually and in group settings.
Maintain confidentiality.
Work independently and meet strict timelines.
Establish and maintain good working relationships with individuals of various social and cultural backgrounds.
Analyze situations and adopt appropriate courses of action.
Establish and maintain professional relationships with the public and co-workers.
Make solid decisions and exercise independent judgment.
Demonstrate leadership and professionalism at all times.
Demonstrate sensitivity to the needs of guests.
Remain calm in emergency or crisis situations.
Handle multiple tasks and meet deadlines.
Adapt to varying situations.
High School diploma/GED.
One (1) year of Housekeeping or related experience preferred.
One (1) year of supervisory experience in a housekeeping or related environment preferred.
A combination of relevant education and related work experience may be considered.
Valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation according to the established requirements below.
Tribal and Native American preference shall apply to all positions.
Must be able to submit supporting documentation of education and training to support qualifications.
Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.
Pre-employment drug screen
Personal reference check and employment verification
Federal, State, and/or tribal criminal history backgrounds will be conducted

Responsibilities

Maintains excellent attendance and is available to work a variable schedule which includes evenings and weekends
Works closely with the front office staff to communicate room status in a timely and efficient manner as well as work with the facilities staff to identify guestroom and public space components that requires maintenance.
Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
Hosts regular staff meetings to ensure communication among personnel regarding Housekeeping related activities.
Helps to ensure departmental staffing is maintained within budgetary requirements.
Assists in achieving the financial objectives of the department by monitoring the departmental budget.
Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels.
Ensures the efficiency of Housekeeping operations and maximum level of service is achieved through a culture of teamwork and consistency.
Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
Complies with all property and department policies and procedures.
Maintains a professional, organizational, and community reputation.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned