Housekeeping Supervisor | Courtyard, Lynnwood

CSM Careers • Lynnwood, WA

1d • Onsite

About The Position

This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Assists with interviewing, hiring, coaching, and development of housekeeping associates. Evaluates staff performance and coaches to ensure standards are met. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures. Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations. Assists in keeping all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Effectively assists in managing labor through proper scheduling, monitoring, and adjusting based on business needs. Follows CSM procurement guidelines and applies good business judgment. Ensures sufficient room inventory is available and cleaned to maximize revenue.

Requirements

• High attention to detail.
• Good communication skills.
• Leadership ability.
• Excellent problem-solving skills.
• Excellent organization skills.
• High degree of creativity.
• Ability to manage multiple priorities.
• Ability to work in an environment with frequent interruptions and tight deadlines.
• High school diploma or GED required.
• Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift.
• Significant bending required.

Nice To Haves

• Prior housekeeping supervision experience preferred.
• Attention to detail.
• Customer focused.
• Ability to perform job duties in a fast-paced environment.

Responsibilities

• Supervise housekeeping operations and ensure cleanliness of hotel rooms and public areas.
• Adhere to health regulations.
• Supervise assigned staff to achieve financial results, guest satisfaction, and positive employee relations.
• Ensure guest satisfaction through quality room cleanliness and supplies.
• Respond to guest concerns or requests courteously and friendly, focusing on service recovery.
• Train and model appropriate guest service standards by working alongside staff.
• Assist with interviewing, hiring, coaching, and development of housekeeping associates.
• Evaluate staff performance and coach to ensure standards are met.
• Work with the manager to deliver discipline/corrective action and make termination decisions.
• Motivate staff by setting goals, providing feedback, and recognizing employees.
• Ensure all required training for department employees is completed and training records are maintained.
• Analyze quality issues, identify training needs, suggest changes, and ensure implementation for improvement.
• Utilize available resources and adhere to CSM training policies.
• Promote collaboration and a positive, professional work environment.
• Attend department/hotel meetings for communication and planning.
• Assist and support housekeeping/laundry initiatives and meet productivity standards.
• Conduct routine inspections of housekeeping operations to maintain standards.
• Assist in keeping Material Safety Data Sheets up to date.
• Ensure a clean and safe work environment and follow CSM procedures for incidents.
• Assist in managing labor through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and apply good business judgment.
• Ensure sufficient room inventory is available and cleaned to maximize revenue.

Benefits

• Medical insurance plans
• Dental insurance plans
• Vision insurance plans
• Company-paid life insurance
• Company-paid short term disability coverage
• Company-paid long term disability coverage for eligible employees
• 401(k) plan with company match
• Tuition reimbursement
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• Time-off
• Scholarship program
• Generous hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED