Housekeeping Supervisor

Woodstock Inn & Resort•Woodstock Village, VT

17d•Onsite

About The Position

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style. One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Housekeeping Supervisor to join the team! Job Summary: The PM Housekeeping Supervisor is responsible for overseeing the evening housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest cleanliness and presentation standards. This role supports day operations while preparing the property for the same day and next day’s arrivals, maintaining luxury-level service, efficiency, and team performance.

Requirements

Previous experience in a housekeeping supervisory role.
Strong organizational and leadership skills.
Strong attention to detail and quality standards.
Knowledge of PMS system (OPERA Cloud preferred.)
Excellent communication and interpersonal skills.

Responsibilities

Supervise all PM Housekeeping activities
Room refresh (turndown where applicable.)
Late stayover services
Public area cleaning
Reporting
Lost and found
Maintain a significant level of guest contact, addressing inquiries, and ensuring their needs are met properly and professionally.
Conduct thorough room inspections to guarantee the highest standards of cleanliness and presentation are consistently met.
Train new housekeeping team members, conduct regular performance evaluations, and identify opportunities for professional development within the team.
Monitor and manage housekeeping supplies, ensure adequate stock levels and efficient use of resources.
Implement and enforce cleaning protocols to maintain a clean, safe, and welcoming environment for guests.
Ensure all service requests are completed promptly (e.g. amenities, linens, extra linens.)
Assign tasks and adjust workload based on occupancy and priorities.
Conduct shift briefings, arrivals/departures, VIP guests, special requests, etc.
Provide real-time coaching and performance feedback.
Ensure team follows safety and security procedures.
Monitor housekeeping supplies and linens during PM shift.