Housekeeping Supervisor Resort at Williamsburg

The Service Companies•Newport News, VA

21h•Onsite

About The Position

The Housekeeping Supervisor is responsible for training, supervising, and retaining a team of housekeeping associates while ensuring the highest standards of cleanliness and guest satisfaction. Leading with The TSC Way! this role fosters a positive work environment where employees feel supported and motivated to succeed. The Supervisor provides coaching and feedback to drive continuous improvement, maintains a safe and efficient operation, and partners with management to identify opportunities that enhance both team performance and guest satisfaction.

Requirements

Must meet company and client's appearance standards
Ability to lift, push and pull up to 50lbs of weight on a consistent basis
Ability to bend, stoop, reach, climb stairs, and perform other routine physical activities
Good verbal communication skills; pleasant and professional demeanor
Ability to work with cleaning equipment and chemicals safely
Ability to perform all duties as required with or without accommodation
Ability to work weekends and holidays
Ability to motivate and respect hourly employees
High School education or GED
One-year prior housekeeping, cleaning or customer service supervisory experience
Bilingual English – Spanish preferred
Knowledge of e-mail, MS-Word

Responsibilities

Supervise, train, and support housekeeping staff to ensure rooms are cleaned on each shift by assigned employees
Inspects guest rooms to ensure quality standards are met
Assists cleaning rooms when needed
Publicly recognizes and rewards employees.
Makes termination recommendations
Assists with the scheduling of employees
Provide coaching, mentoring, and constructive feedback to team members, promoting professional growth and accountability
Partner with hotel operations and management to address guest needs, resolve service issues, and enhance overall guest satisfaction
Ensure compliance with safety standards, sanitation requirements, and company policies to maintain a safe and productive workplace
Uphold The TSC Way! values by acting as a role model of professionalism, teamwork, and excellence in every interaction