Housekeeping Supervisor

Crescent Careers • Jackson, MS

8d • Onsite

About The Position

The Westin Jackson, located in the heart of Mississippi’s capital city, is seeking a Housekeeping Supervisor to join their Rooms Department team. This hotel offers a prime location in downtown Jackson, MS, within walking distance of major attractions and close to the Jackson Convention Complex and Mississippi Coliseum. Crescent Hotels & Resorts, the management company, emphasizes hospitality professionalism, exceptional guest experiences, and associate well-being. They are committed to providing a supportive environment with opportunities for growth, health and wellness programs, learning and development, and travel discounts.

Requirements

• Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Responsibilities

• Supervise the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
• Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

• Highly competitive wages
• Exceptional health benefits plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members
• Hotel Room Discounts at Marriott branded properties worldwide
• Free Meals
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed