Housekeeping Supervisor

Downstream Casino Resort•Quapaw, OK

4d•Onsite

About The Position

Supervises assigned area to ensure guest rooms are serviced in accordance with established policies and standards. Monitors and reports on guest room status, stock levels and problem situations within the hotel. Regularly performs inspections of guest rooms and common/public areas within the hotel to ensure quality control. Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area. Assist in hiring and evaluating employees. Administers established training programs. Adhere to Purchasing and HR compliance requirements. Ensures top quality guest service. Perform work of subordinates as needed. Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility. Maintains a professional work environment with staff. Inform manager as necessary. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Attend all necessary training meetings. Assist in other projects, as directed. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. Outstanding example of and a credit to Downstream Casino Resort.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High school diploma or its equivalency required.
Must have basic mathematical skills necessary for conducting inventories.
Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
Must perform duties while utilizing discretion and respecting the privacy of guests.
Must possess excellent communication skills.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
Must have the ability to deal effectively and interact well with the customers and other staff.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must be able to be approved for and maintain a valid gaming license.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

Must have at least two (2) year of Hotel Housekeeping or related experience preferred.
Previous customer service experience preferred.

Responsibilities

Supervises assigned area to ensure guest rooms are serviced in accordance with established policies and standards.
Monitors and reports on guest room status, stock levels and problem situations within hotel.
Regularly performs inspections of guest rooms and common/public areas within the hotel to ensure quality control.
Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
Assist in hiring and evaluating employees.
Administers established training programs.
Adhere to Purchasing and HR compliance requirements.
Ensures top quality guest service.
Perform work of subordinates as needed.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Maintains a professional work environment with staff.
Inform manager as necessary.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Attend all necessary training meetings.
Assist in other projects, as directed.