Housekeeping Sueprvisor

IHG•Tamuning,

2h•Onsite

About The Position

The Housekeeping Supervisor supervises the safety, cleanliness & upkeep of all guest rooms, public areas and laundry operations. This involves daily inspection, maintenance, reporting and follow through. This role ensures compliance with the brand; federal and state, and/or local regulatory and inspection requirements as well as supervision and inspection of the work of assigned housekeeping attendants to ensure product and service quality standards are met.

Requirements

Must be able to work on Guam, USA without restrictions.
Must be a US Citizen or US Permanent Resident.
Must be a Resident of Federated States of Micronesia (FSM).
High School Diploma or equivalent.
At least three (3) years of experience in Resort housekeeping in a lead or supervisory capacity.
Fluent in English (speaking, listening, reading and writing).
Excellent Computer knowledge and skill with MS Office.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions.
Basic math skills, reading, and writing are used when completing paperwork.
Excellent interpersonal skills to build relationships internally and externally.

Responsibilities

Supervises the safety, cleanliness & upkeep of all guest rooms, public areas and laundry operations.
Conducts daily inspection, maintenance, reporting and follow through.
Ensures compliance with the brand; federal and state, and/or local regulatory and inspection requirements.
Supervises and inspects the work of assigned housekeeping attendants to ensure product and service quality standards are met.
Inspects storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Assists in the attraction and hiring of people with the right attributes to bring the Crowne Plaza brand to life.
Actively promotes employee participation in employee surveys.
Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.
Leads the team by example by promoting and maintaining a safe and positive workplace.
Maintains regular and consistent attendance, appearance, and attitude.
Promotes teamwork and quality service through regular communication and coordination with managers, team members, and other departments.
Advises managers on daily staffing recommendations.
Communicates management goals and ensures compliance of policies and procedures.
Conducts pre-shift briefings as requested by managers.
Assists in conducting performance appraisals and other HR-related actions as requested by managers.
Implements the preventive maintenance program to ensure the facility is well maintained and safe for colleagues and guests.
Controls expenses and minimize waste within all areas of housekeeping.
Ensures completion of all opening and closing procedures to include distribution of housekeeper’s daily assignment, filling out supply requisitions, maintenance request forms, and updating log books, etc.
Supervises inventory of supplies, parts and equipment efficiently to minimize waste, achieve cost per room goals for supplies and labor.
Supervises assigned projects, monitors service performance, and ensures timely completion of projects within budget.
Supervises the quality delivery of housekeeping programs and laundry services.
Inspects guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the Resort are clean and in good repair, bringing to life the Crowne Plaza brand.
Supervises safety and ensures maintenance and upkeep of guest rooms, public areas, laundry, equipment, lighting, heating, air conditioning (HVAC), and ventilation.
Consults with managers to identify and realize optimal service delivery standards.
Is familiar with emergency response plans and is able to execute accordingly.
Ensures that work area is neat, organized and clean.
Responsible for the proper on-boarding, training and development of direct reports.
Initiates and innovates concepts that assist Front Office operations.
Adheres to and ensures compliance of all Resort and Departmental policies.
Ensures proper handling of chemicals and cleaning solutions.
Ensures any potential or real hazard is reported appropriately and immediately.
Maintains rapport with key community contacts to ensure a visible presence in the local community.
Promotes and drives engagement in Green Engage.
Performs other duties as assigned.