Housekeeping Supervisor

Callaway Gardens

100d

About The Position

The Housekeeping Supervisor oversees, schedules, and assigns duties to housekeeping staff to ensure adequate coverage and task completion. This role involves conducting regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with established cleanliness, tidiness, and hygiene standards. The supervisor is responsible for training new housekeepers, managing inventory of cleaning supplies and linens, responding to guest requests and complaints, coordinating maintenance repairs, preparing administrative reports, and enforcing health, safety, and sanitation policies.

Requirements

A minimum of 2 years of experience in a housekeeping or hospitality setting.
Prior supervisory or leadership experience highly preferred.
Proven ability to manage and train housekeeping teams to ensure high standards of cleanliness and guest satisfaction.
Skilled in staff scheduling, inventory management, and implementing efficient cleaning protocols to exceed brand standards.
Strong team management, motivational, and conflict resolution abilities.
Impeccable attention to detail.
Ability to prioritize workload, manage schedules, and coordinate multiple tasks efficiently in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to stand for extended periods, walk, bend, and lift or move items up to 50 lbs.
Capacity to make quick decisions and resolve issues or emergencies calmly and professionally.
Solid understanding of commercial cleaning techniques, chemical use, infection control, and property management systems is beneficial.

Responsibilities

Oversee, schedule, and assign duties to housekeeping staff (room attendants, public area attendants, contractor laundry) to ensure adequate coverage and task completion.
Conduct regular and thorough inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with established cleanliness, tidiness, and hygiene standards.
Train new housekeepers on cleaning procedures, safety policies (e.g., proper chemical use, OSHA regulations), and company standards, and provide ongoing coaching and performance feedback.
Monitor, order, and control inventory of cleaning supplies, linens, and room essentials, ensuring sufficient stock levels while managing costs and conducting regular linen counts.
Promptly and professionally respond to guest requests, complaints, and special requests to ensure a positive experience and resolve any service issues aligned with lost and found.
Inspect facilities and equipment for any damages or malfunctions and coordinate with the maintenance or engineering department to ensure timely repairs.
Prepare various reports concerning room status, work assignments, payroll, and department expenses.
Screen job applicants and recommend personnel actions (promotions, dismissals).
Enforce all health, safety, and sanitation policies and procedures, ensuring a safe working environment for all staff.
Perform cleaning duties in all areas when needed.