Housekeeping Supervisor

Columbia Gorge Hotel Hood River, OR•Hood River, OR

100d•Onsite

About The Position

Responsible for the overall supervision and direction of all aspects of the Housekeeping department, including the cleanliness of guest rooms and keeping the standards high.

Requirements

Ability to work as part of a team
Ability to stand and/or walk for entire shift
Ability to work with a minimum of supervision
Ability to maintain a professional appearance at all times
Ability to communicate effectively
Ability to read and follow both verbal and written instructions
Ability to work well under pressure
Knowledge of chemicals and operation of industrial machines

Responsibilities

Prepares daily guestroom assignment for room attendants
Assists housekeeping and laundry staff in securing all supplies and tools necessary for the completion of their jobs. Order supplies as necessary
Maintains purchase order book and checkbook and completes a monthly purchase report
Performs beginning and end of month inventory of all guest supplies and linen.
Prepares daily guestroom reports and trace reports. Departure list goes to front desk
Prepares daily and weekly inspections of guestrooms to ensure standards are being met
Performs daily walk-through of public areas to ensure standards are being met.
Performs hiring, training, supervision, evaluations and termination of personnel
Maintains a high standard of excellence throughout the hotel
Maintains safety awareness throughout housekeeping department
Reports all potential safety hazards immediately
Maintains appearance of exterior and interior of building
Prepares and conducts timely and accurate performance reviews with staff
Assigns staff their duties, and inspects work for conformance to prescribed standards of cleanliness
Maintains proper inventory levels at all times
Ensures that supplies and equipment are issued to staff
Performs investigation of complaints regarding housekeeping service and equipment, and takes corrective action
Assists in the scheduling of housekeeping staff
Performs Laundry and Room Attendant duties as needed
Maintains and organizes lost and found. Ensures that all guests’ lost and found items are wrapped and mailed
Ensures effective communication between front desk and housekeeping for guest satisfaction
Performs inspection of linen rooms and room attendant carts
Prepares work orders for any problems in guest rooms, halls, or linen room. Maintains a current work order log book
Performs opening and closing duties in the housekeeping department
Represents the hotel in a positive and friendly manner at all times
Ensures that all guests are greeted
Complies with all policies and procedures set forth by the Employee Handbook.
Performs all other duties as assigned