Housekeeping Supervisor

Pacific Hospitality Group•Koloa, HI

15d•Onsite

About The Position

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description what you will accomplish The Housekeeping Supervisor is responsible for inspecting rooms and public spaces to ensure compliance with cleanliness and maintenance standards, as well as to verify status of the rooms. The Housekeeping Supervisor assists in scheduling room, turndown and linen attendants. The responsibility of a Housekeeping Supervisor also includes providing feedback, coaching and training for better performance to room attendants and general cleaners. Also provides administrative support for the department as needed. This position may also be required to clean rooms, public areas, assist in Laundry, and any other duty as assigned.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.

Nice To Haves

High school education preferred.
Previous experience as a Room Attendant or Supervisor preferred.
Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Maintain warm, hospitable guest relations in all guest contact.
Respond to individual guest needs as they occur.
Clean and maintain all assigned rooms and suites daily, including stripping linen, bathroom cleaning, vacuuming, dusting, checking of room lights and equipment, air conditioner unit, television, spot cleaning, and stocking all room supplies.
Supervise Room Attendants and Housepersons, including the re-cleaning of any items missed or not cleaned to Ko’a Kea Hotel & Resort cleanliness standards.
Report any items missing from rooms and suites.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being; be courteous to all guests and co-workers.
Accurately report all items in need of repair to the supervisor and maintain equipment used in work.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Protect guest safety and well-being; be courteous to all guests and co-workers.
Thoroughly completes projects and assignments professionally with care.
Adjusts to high pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him/herself (acts and dresses) professionally at all times; sets standards for all.
Expresses ideas and conveys information clearly, effectively, and professionally.
Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.