Housekeeping Supervisor | Columbia Hampton Inn
About The Position
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned.
Requirements
- Prior housekeeping experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent.
- Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.
Nice To Haves
- Supervisory experience a plus.
- Some college preferred.
- Bilingual English/Spanish a plus.
Responsibilities
- Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
- Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
- Handle guest complaints ensuring guest satisfaction.
- Train and develop team members and ensure all required training is complete according to standards.
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Performs housekeeping, laundry, and houseperson functions whenever necessary.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
