Housekeeping Supervisor

AccorHotel • Scottsdale, AZ

13d • Onsite

About The Position

As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service. Provide on-the-spot coaching and counseling as needed to ensure all standards of cleanliness are being upheld. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests. Ensure colleagues are informed daily about priorities to personalize service. Actively participate in daily briefing, daily warm up and department meetings. Report necessary maintenance items. Serve as back up and support to Room Attendants, Housepersons and other Housekeeping roles when needed. Training of new housekeeping employees. Perform inspections of cleaned and vacant rooms to ensure high quality standards are met.

Requirements

• Minimum 1 year experience in a supervisory/leadership capacity.
• Service focused personality is essential
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Excellent communication and organizational skills

Nice To Haves

• Experience in a Housekeeping environment an asset
• Bilingual (English & Spanish) an asset

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Provide on-the-spot coaching and counseling as needed to ensure all standards of cleanliness are being upheld
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure colleagues are informed daily about priorities to personalize service
• Actively participate in daily briefing, daily warm up and department meetings
• Report necessary maintenance items
• Serve as back up and support to Room Attendants, Housepersons and other Housekeeping roles when needed
• Training of new housekeeping employees
• Perform inspections of cleaned and vacant rooms to ensure high quality standards are met.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed