Housekeeping Supervisor

Boyne Resorts•Petoskey, MI

100d•Onsite

About The Position

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else. This is a full-time position. The Housekeeping Supervisor leads daily housekeeping operations and ensuring all guest rooms and public areas meet the Inn at Bay Harbor’s high standards of cleanliness presentation, and readiness. This role, under the general supervision of the Housekeeping Manager, will be responsible for leading team performance, enforcing standards, and ensuring rooms are completed on time to support an exceptional guest experience. This role sets the standard for professionalism, urgency, and attention to detail within the housekeeping team. This is a full-time morning shift.

Requirements

Must be 18 years of age or older
1-3 years of housekeeping experience
Proven ability to lead, direct, motivate, and hold a team accountable
Strong attention to detail and commitment to high standards
Effective communication and decision-making skills
Ability to perform in a fast-paced, high-expectation environment
Flexible availability, including weekends and holidays
Ability to lift and carry up to 50 lbs.
Frequent bending, kneeling, reaching, and standing for extended periods
Capable of performing physically demanding tasks as needed

Nice To Haves

prior leadership experience strongly preferred
Knowledge of workplace safety standards (OSHA) preferred

Responsibilities

Lead and direct housekeeping associates to achieve daily operational goals
Inspect guest rooms, stayovers, and public areas to ensure strict adherence to cleanliness and quality standards
Set daily priorities and manage workflow, including early arrivals, VIPs, and special requests
Maintain accurate, real-time communication with Front Desk and leadership regarding room status and guest requests
Resolve guest concerns promptly and professionally
Hold team members accountable for productivity, quality, and adherence to standards while fostering a respectful and team-oriented work environment
Train, coach, and develop team members by providing clear, constructive feedback and addressing performance concerns with empathy, respect, and accountability
Assist with cleaning rooms as needed to meet operational demands
Ensure carts, linens, and supplies are properly stocked and maintained
Identify and report maintenance, safety, or security concerns
Enforce compliance with safety, cleanliness, and appearance standards
Oversee proper handling of lost and found items in accordance with property policy and procedures