Housekeeping Supervisor
Westgate Resorts•Orlando, FL
•Onsite
About The Position
The Housekeeping Supervisor oversees daily housekeeping operations in accordance with corporate and resort guidelines, ensuring high-quality standards and total guest satisfaction. This role is responsible for supervising housekeeping staff, maintaining cleanliness and organization throughout the property, and consistently meeting established quality and timeliness standards.
Requirements
- Must be able to lift 35lbs and work in outdoor weather conditions
- Must be available to work on Friday, Saturday, Sunday, and holidays
- Two to four years related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Embody core values of integrity, passion, and a strong work ethic.
Responsibilities
- Supervise, motivate, and manage all housekeeping personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards.
- Assign duties and review work for accuracy, neatness, and compliance with policies and procedures.
- Complete assigned projects and track progress every month.
- Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff.
- Organize, conduct, and/or attend meetings to share pertinent information.
- Maintain regular attendance in accordance with company standards.
- Display a professional image through appearance and conduct.
- Follow company policies, philosophies, and procedures, and communicate them effectively to staff.
- Develop and maintain high standards of excellence among housekeeping staff.
- Assists in conducting annual performance reviews for team members and assists in ongoing training and development of new and existing staff.
- Inspect carpets, drapes, furniture, and other areas for stains, damage, or wear, and report as needed.
- Inspect and prepare pools and other public areas before guest arrival.
- Ensure completion of assigned units daily, including cleaning kitchens, bathrooms, bedrooms, living areas, balconies, and patios using established processes.
- Restock housewares and supplies as needed and assist in maintaining organized storage closets.
- Complete daily and weekly inspections to maintain quality standards.
- Report engineering issues using established procedures and create work tickets in HotSoS.
- Report all lost and found items to Lost Prevention and the Executive Housekeeper.
- Maintain all resort equipment and property with care to prevent damage.
- Attend all required training meetings and sessions.
- Maintain a safe, hazard-free work environment.
- Perform other duties as assigned.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
