HOUSEKEEPING SUPERVISOR- Boston/Cape Cod KOA Holiday 2026

Kampgrounds Of America, Inc.•Middleborough, MA

22h•Onsite

About The Position

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to: intentionally create a sense of community and belonging for our guests, employees and franchise partners continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment sustain a culture that promotes diversity of thought and experiences ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all drive change in our company and industry through action and implementation.

Requirements

High School Diploma or equivalent.
Minimum two years’ experience in housekeeping or related field.
Hear and speak the English language fluently.
Strong decision-making ability.
Excellent communication, collaboration, and delegation skills with ability to manage confrontation.
Ability to motivate, lead and develop a diverse team.
Strong working knowledge and hands-on experience of housekeeping and janitorial procedures.
Comfortable in a fast-paced and high-pressure environment.
Motivated, goal oriented and results driven.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.

Responsibilities

Oversees the day-to-day operations of the housekeeping department in support of an OAK property.
Monitors the work activities of the housekeeping team to ensure that they are providing a clean, orderly, and attractive environment for guests.
Assigns duties accordingly while quality inspecting all aspects performed by their team to make sure everything meets industry standards and keeps an eye on customer satisfaction.
Organizes employee shifts, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies.
Maintains quality control standards, investigates complaints regarding housekeeping service and equipment, and takes corrective action with a focus on providing great customer service while leading a diverse team.
Determines the number of housekeepers needed to complete tasks within specific time periods.
Trains new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
Conducts regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
Oversees and completes maintenance requests in a timely manner and in order of priority.
Ensures supplies are available for use by team members in their work, such as brooms, cleaning agents, and linens.
Effectively communicates each day’s activities and problems to the GM or AGM.
Establishes and maintains good communications and teamwork with fellow associates and other departments within the campground.
Ensures adherence to quality standards and health and safety regulations.
Maintains inventory of cleaning supplies and equipment and orders replacements when needed.
Assists the GM in achieving monthly and annual departmental budget requirements.
Aids GM with hiring and training a diverse team and updating GM on team performance.
Prepares reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
Provides great customer service with a focus on improving guest satisfaction.
Maintains equipment and supply inventories.
Maintains property by following the quality assurance manual under the direction of the GM.
Fosters a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Monitors and implements the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.