Housekeeping Supervisor

Marriott • Raleigh, NC

4d • Onsite

About The Position

This position involves completing designated cashier and closing reports in the computer system, reviewing shift logs and daily memo books, and documenting pertinent information. The role requires contacting appropriate individuals or departments to resolve guest issues, processing guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys. Additionally, the position involves selling rooms to guests without reservations based on availability, ensuring rates match market codes, and documenting any exceptions. The supervisor will also be responsible for scanning and charging checks from outlets to guest rooms. The role includes assisting management in training, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model, and being the first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Reporting accidents, injuries, and unsafe work conditions, completing safety training, and adhering to company policies and procedures are also key aspects. Maintaining a clean and professional appearance, protecting company assets, and welcoming guests according to company standards are expected. The role requires anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills are essential, including speaking clearly and professionally and answering telephones with proper etiquette. Developing and maintaining positive working relationships and ensuring adherence to quality standards are also important. The physical demands include standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance. Other reasonable job duties may be requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and that any exceptions are documented.
• Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and that any exceptions are documented.
• Ensure checks that come from outlets are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintaining positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• In joining Courtyard, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED