Housekeeping Supervisor / Room Attendant

Coast Hotels•Calgary, AB

12d•Hybrid

About The Position

This is a hybrid role with Housekeeping Supervisor responsibilities as well as Room Attendant responsibilities. This role will assist the Housekeeping Manager in the efficient operation of the Housekeeping Department. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.

Requirements

Minimum 2 years’ experience in similar position required
Successful completion of secondary education required
Physical requirements include ability to lift, push and pull a minimum of 25 pounds, ability to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist is required
Self-motivated team player with demonstrated interpersonal skills
Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
Demonstrated superior customer service philosophy
Strong verbal and written English communication skills
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule including evenings, weekends and holidays

Nice To Haves

Post-secondary education in hospitality, with completed courses in hotel management preferred

Responsibilities

Ensures the overall cleanliness, detailing, servicing, care and maintenance of all guest rooms and public areas
Uses the Daily Checklist to conduct daily room inspections, and files completed checklists before the end of each shift
Ensures a safe work environment is maintained at all times and that all Housekeeping team members are committed to working safely, including WHMIS training, certification, and emergency preparedness
Ensures rooms are set up according to established standards prior to the guest arrival
Completes and follows up on all repair and maintenance work orders forwarded to the Maintenance department
Issues daily work assignments and special instructions to the Housekeeping Team
Cleans guest rooms and public areas when needed
Conducts end of shift inspections to ensure that public areas are in compliance with established standards
Other duties as assigned by the Executive Housekeeper
Reviews and discusses room assignment sheet with Housekeeping Supervisor at the beginning of every shift
Is committed to working safely, including adherence to safety regulations, hygiene and cleanliness
Follows Coast Hotels procedures for the cleaning and making up of rooms
Changes linens in assigned guest rooms according to established policies and procedures
Ensures that all room amenities are in place, and that all drapes, sheers, windows and balcony doors are closed and locked prior to room completion.
Conducts daily inspections of assigned rooms for deficiencies and immediately completes work orders for the maintenance department
Conducts room checks and informs Housekeeping of any discrepancies
Turns in all lost & found items to the Housekeeping Office immediately upon leaving an assigned floor
Ensures that the housekeeping cart is fully supplied, and that all needed supplies and equipment are in good working order
Sorts recyclable items according to Coast Hotels recycling program guidelines