Housekeeping Supervisor Lead - Silver Lake Resort Kissimmee

MasterCorp•Silver Lake, FL

3d•Onsite

About The Position

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package. Don’t miss out—APPLY TODAY! What We're Looking For: Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Requirements

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.
Must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Nice To Haves

Resort Operations: Rare — approximately 5% on a quarterly basis
Task Force: Frequent — travel is regularly required based on business need

Responsibilities

Train staff, both existing and new associates, in MasterCorp’s 7-Steps to Clean process and MasterMind Mobile usage.
Assess and provide feedback to managers of housekeepers’ timeliness, dependability, and quality.
Coach housekeepers on productivity and cleanliness metrics.
Certify/Recertify housekeepers upon 7-Steps Certification.
Ensure processes are used and followed.
Act as a subject matter expert for 7-step certification and Hew Hire Onboarding.
Participate in quarterly Lead Supervisor calls.
Partner with Learning and Devlopment to ensure correct onboarding of new hires.
Provide updates to site leaders on the New Hire status and “ability to do their job”.
Examine carpets, drapes and furniture for stains, damage or wear and report as necessary
Assign duties to housekeeping personnel
Inspect units and complete report cards
Ensure kitchen inventory and supplies are placed as per resort and company procedures
Assist in maintaining storage closets clean and organized
Attend all training sessions and make practical application of training
Ensure a sense of urgency exists within housekeeping staff so that units are turned on time
Inspect 12 to 14 rooms per day (varies by site)
Utilize supplies and equipment efficiently and effectively
Perform and /or assist in linen and supply inventories as requested
Ensure 7 steps chemicals and tools are available and used efficiently
Develop strong and beneficial working relationships with site associates
Assist in solving guest complaints promptly
Cultivate and develop strong, positive customer relations
Willing and able to assist resort guests and owners
Knowledgeable of the resort