Housekeeping Supervisor/Inspector - Club Wyndham Flagstaff, AZ

MasterCorp•Flagstaff, AZ

1d•Onsite

About The Position

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

Requirements

A high school diploma or equivalent combination of education and work experience.
A passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Work irregular hours.
Frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions.
Must be able to perform the essential functions of the position satisfactorily.

Nice To Haves

Travel Requirements Resort Operations: Rare — approximately 5% on a quarterly basis
Task Force: Frequent — travel is regularly required based on business need

Responsibilities

Consistently meeting quality and timeliness standards in the supervision of cleaning personnel.
Ensuring the company's mission statement and values are followed by all staff who report to them.
Overseeing cleaning personnel and making sure that units are being cleaned effectively and in the most efficient way.
Developing and maintaining a high standard of excellence within staff.
Assigning duties to housekeeping personnel.
Assisting in the training of staff, both existing and new recruits.
Reporting unit maintenance issues as per company procedure.
Examining carpets, drapes, and furniture for stains, damage or wear and reporting as necessary.
Inspecting and preparing clean units and reporting them as vacant and ready.
Inspecting units and completing the required amount of report cards per week.
Replacing kitchen inventory and supplies as needed.
Assisting in maintaining storage closets are clean and organized.
Reporting lost and found items to Executive Housekeeper.
Ensuring a safe working environment at each site and office.
Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
Ensuring a sense of urgency exists within housekeeping staff so units are turned on time.
Personal timeliness, be prompt with all assignments and appointments.
Utilizing supplies and equipment efficiently and effectively.
Performing inventory and linen supplies.
Assisting in linen inventories as directed.
Responsible for time efficiency of direct reports.
Assisting in solving guest complaints promptly.
Cultivating and developing strong, positive customer relations.
Willing and able to assist resorts guests and owners.
Knowledgeable of the resort.
Other duties and tasks as assigned in conjunction with services contracted with the client.
May be asked to prep rooms for housekeepers during busy/peak periods.
May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.