Housekeeping Runner

Westgate Resorts•Orlando, FL

6d•Onsite

About The Position

Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Pay Rate: $16/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. What You Will Do as the Housekeeping Runner: You will provide essential support to the housekeeping department by ensuring timely delivery and retrieval of guest amenities, supplies, and equipment. This role responds promptly to service requests through HotSOS, maintains organized and well‑stocked storage areas, and assists with guest room needs such as linen delivery and bed‑making. The Runner also ensures proper handling of lost and found items, equipment, and keys while upholding safety standards and delivering exceptional customer service. Strong communication skills, attention to detail, and professionalism are key to success in this role. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members. Log into HotSOS on assigned devices to receive and respond to service orders for the assigned area. Pull service orders into “MyWork” immediately and maintain Service Level Agreements: 30 minutes for guest requests and 60 minutes for internal requests. Demonstrate customer‑centric service behaviors at all times, responding professionally and promptly to guest and owner requests or concerns. Deliver linens, cribs, highchairs, toilet risers, and shower benches, and offer to make beds when requested. Pick up used items and return them to operations for sanitation. Maintain housekeeping storage closets and equipment areas in a clean, organized, and well‑stocked condition. Ensure the proper use, security, and return of equipment and keys, including golf carts, devices, and hand trucks. Immediately report any damaged items to the supervisor or through HotSOS service orders. Maintain a safe working environment and follow all safety procedures. Assist other departments or areas as needed. Participate in training and assist fellow team members in their area as needed. Complete projects or tasks as directed by management. Represent Westgate Resorts professionally at all times through appearance, dress, and behavior. Promote Westgate Resorts’ philosophies and values to both team members and guests.

Requirements

Valid driver's license.
Must be able to regularly lift, pull, push, and/or move up to 50 pounds.
Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hours.
Ensures cleanliness, organization, and proper inventory levels.
Clear and professional communication with guests and team members.
Willingness to assist other departments and support team training.
Comfortable using mobile devices for service orders and reporting.
Maintains a polished appearance and respectful demeanor at all times.
Ability to report issues and take initiative in resolving guest concerns.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

Log into HotSOS on assigned devices to receive and respond to service orders for the assigned area.
Pull service orders into “MyWork” immediately and maintain Service Level Agreements: 30 minutes for guest requests and 60 minutes for internal requests.
Demonstrate customer‑centric service behaviors at all times, responding professionally and promptly to guest and owner requests or concerns.
Deliver linens, cribs, highchairs, toilet risers, and shower benches, and offer to make beds when requested.
Pick up used items and return them to operations for sanitation.
Maintain housekeeping storage closets and equipment areas in a clean, organized, and well‑stocked condition.
Ensure the proper use, security, and return of equipment and keys, including golf carts, devices, and hand trucks.
Immediately report any damaged items to the supervisor or through HotSOS service orders.
Maintain a safe working environment and follow all safety procedures.
Assist other departments or areas as needed.
Participate in training and assist fellow team members in their area as needed.
Complete projects or tasks as directed by management.
Represent Westgate Resorts professionally at all times through appearance, dress, and behavior.
Promote Westgate Resorts’ philosophies and values to both team members and guests.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact