Housekeeping/Rooms Supervisor

The Seelbach Hilton•Louisville, KY

2d•Onsite

About The Position

The Seelbach Hilton has a career opportunity in its Housekeeping department for a Housekeeping/Rooms Supervisor. This role involves supervising, directing, assisting, and ensuring the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain the hotel's high standards of cleanliness. The position requires maintaining cleanliness, training staff, reporting on performance, managing supplies, and responding to guest needs and emergencies.

Requirements

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
Ability to read and write basic English in order to complete forms such as a room status report.
Ability to provide clear direction, instruction and guidance to subordinates.
Ability to organize and prioritize work, and meet deadlines.
Ability to exercise judgement and implement control over the performance of subordinates.
Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.

Nice To Haves

High School education preferred.

Responsibilities

Supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors.
Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
Prepare work orders for carpet cleaning and supply room attendants.
Train and monitor performance of room attendants and house persons.
Provide organization, instruction, guidance, communication, and counseling to staff.
Prepare work performance reports on all personnel assigned to the work area.
Ensure all jobs are completed within the shift.
Prepare P.M. room status report.
Take inventories of furniture, fixtures, equipment and supplies.
Ensure that carts and linen/supply closets are kept clean, neat, and stocked.
Make certain all VIP supplies are in place upon inspection of VIP rooms.
Report all maintenance deficiencies in guest rooms and corridors via work orders.
Telephone maintenance deficiencies considered emergencies to the maintenance department.
Expedite special guest requests, such as extra towels, blankets or pillows.
Assist room attendants and house persons in securing supplies and tools.
Report all suspicious persons or actions, hazardous conditions, etc., to the Security Department.
Respond to guest questions.
Provide guest assistance, directions, and information as requested.
Provide instruction and/or guidance for guest and employee safety in emergency situations.
Assist Room Attendants when necessary.