Housekeeping Room Inspector

New Castle Hotel•Missoula, MT

30d•Onsite

About The Position

The Housekeeping Room Inspector is responsible for ensuring that all work performed meets specifications and established standards. This role involves inspecting guest rooms, providing coaching to Room Attendants, and maintaining cleanliness and safety standards within the hotel.

Requirements

At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent preferred.
Must be able to convey & understand information and ideas in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand basic arithmetic functions.
Must be able to identify differences and similarities, detect changes in circumstances or events and analyze and evaluate results; choosing the best solution to solve problems.
Long hours sometimes required.
Medium work – Lifting up to 50 pounds and pushing/pulling up to 100 pounds occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty.
Ability to stand for long hours and walk long distances without fatigue.
Ability to work under variable temperatures and noise levels.
Near Vision - The ability to see details at close range.

Nice To Haves

Multi-lingual skills helpful.

Responsibilities

Inspect work performed to ensure that it meets specifications and established standards.
Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Secure issued keys at all times, report lost or stolen keys immediately.
Follow proper SOP on entering and securing guest rooms.
Report all lost and found items to service express.
Report any maintenance repairs immediately to service express.
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention.
Communicate to supervisors/managers any performance challenges that may require actions, such as: promotions, transfers and dismissals.
Advise managers, front desk agents, or admitting personnel of rooms ready for occupancy.
Notify Room Attendant(s) of any deficiencies found in room, and not on Attendant’s board.
Provide coaching to Room Attendant and provide visual examples whenever possible.
Re-inspect corrected rooms.
Enter room status into rooms system.
Inspect Room Attendant carts, closets and boards.
Assist with on-going training.
Clean guest rooms when needed.
Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights daily.
Balance and prepare individual paperwork for closing of shift.
Connect with the manager on duty at the front office prior to leaving the shift.
Participate in all hotel and departmental meetings as requested.
Other duties as required.