Housekeeping Room Attendant (Marriott's Aruba Ocean Club)

Marriott • Palm Beach, FL

60d • Onsite

About The Position

This position is responsible for responding promptly to guest requests and those from other departments. The attendant will prepare and transport their assigned cart with supplies, enter guest rooms following proper procedures, and ensure the room is vacant before entry. Key duties include replacing guest amenities and supplies, exchanging dirty linens and terry with clean items, making beds, folding terry, cleaning bathrooms, and removing trash, dirty linen, and room service items. The attendant will also verify the presence and working order of all appliances, straighten desk items, furniture, and appliances, and perform dusting, polishing, and mark removal from walls and furnishings. Floor care duties, including vacuuming carpets and general floor maintenance in guest rooms and hallways, are also part of the role. The position requires adherence to all company and safety/security policies, reporting of maintenance issues, safety hazards, accidents, or injuries, and completion of safety training. Proper storage of flammable materials is necessary. The role demands maintaining a clean and professional appearance, upholding confidentiality, and providing excellent guest service according to company standards, including assisting individuals with disabilities and thanking guests with appreciation. Communication should be clear and professional, with a focus on supporting team goals and meeting quality standards. Physical requirements include the ability to move, lift, carry, and place objects up to 25 pounds without assistance and over 25 pounds with assistance. Pushing and pulling a loaded housekeeping cart and other equipment over uneven surfaces, reaching overhead and below the knees (including bending, twisting, pulling, and stooping), and standing, sitting, kneeling, or walking for an extended period are also expected. Fine motor skills and hand-eye coordination are needed for manipulating objects of varying size and weight. The attendant will perform other reasonable job duties as requested by Supervisors.

Requirements

• No high school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed