Housekeeping Room Attendant

Choice Hotels International • Sunnyvale, CA

5d • Onsite

About The Position

The role of the Housekeeping Room Attendant is to ensure 100% guest satisfaction by providing a clean, comfortable, and safe room. This position is responsible for generating guest satisfaction and exceeding expectations by providing brand service behavior and genuine hospitality. The attendant will clean assigned rooms or suites according to brand standards, including making beds, vacuuming, dusting, arranging furniture if necessary, and cleaning the bathroom. They must maintain cleaning protocols, empty trash containers, and restock usable items. The role also involves ensuring proper collection and handling of trays, glasses, and silverware, cleaning exterior entrances and hallways, and maintaining linen closets and supply areas. Promptly attending to guest laundry and dry-cleaning requests, reporting any special room situations or maintenance needs to the supervisor, and managing guest requests or complaints are key duties. The attendant must ensure all rooms are properly secured upon exiting and create a Radisson experience that guarantees total guest satisfaction through genuine hospitality standards. This includes providing personalized attention, taking personal responsibility, and working as a team. Problem-solving involves listening, empathizing, finding a solution, and following up. The role requires providing genuine hospitality under the "Yes I Can!" approach and taking responsibility for identifying and resolving guest dissatisfaction. Other necessary functions to provide genuine hospitality and tasks assigned by management to ensure total guest satisfaction are also part of the role.

Requirements

• Minimum of one year of experience in hospitality, preferably in housekeeping.
• Ability to follow instructions and communicate effectively.
• Ability to work independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to clean multiple types of rooms and meet the daily standard.
• Availability to work flexible hours, including weekends and holidays.
• Compliance with hotel policies and procedures.

Responsibilities

• Generate guest satisfaction and exceed expectations by providing brand service behavior and genuine hospitality.
• Clean assigned rooms or suites according to brand standards, including making beds, vacuuming, dusting, arranging furniture if necessary, and cleaning the bathroom.
• Maintain cleaning protocols.
• Empty all trash containers and replace them with clean bags.
• Restock usable items in rooms or suites, such as soap, towels, amenities, and paper items.
• Ensure proper collection and handling of trays, glasses, and silverware from rooms.
• Clean and vacuum exterior entrances and hallways.
• Maintain linen closets and supply areas clean and organized.
• Ensure guest laundry and dry-cleaning orders are promptly attended to.
• Immediately report any special room situations or maintenance needs to the supervisor.
• Manage guest requests or complaints and escalate to the supervisor when necessary.
• Ensure all rooms are properly secured upon exiting them.
• Create a Radisson experience that guarantees total guest satisfaction through genuine hospitality standards.
• Provide personalized attention, take personal responsibility, and work as a team when providing service.
• Listen, apologize with empathy, find a solution, and follow up when resolving guest problems.
• Provide genuine hospitality under the "Yes I Can!" approach consistently.
• Take responsibility for identifying when a guest is not satisfied and act with judgment to resolve it.
• Perform other duties necessary to provide genuine hospitality.
• Comply with other tasks assigned by management to ensure total guest satisfaction.

Benefits

• Compensation: $20.00 per hour
• Excellent benefits package including: health, dental, vision, long-term disability, pet insurance, and 401(k) plan
• Paid vacation and personal days
• 8 paid holidays
• Hotel discounts
• Birthday, anniversary, and associate recognition incentives for quarter and year
• Daily meals provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed