Housekeeping Room Attendant

Boyne Resorts•Petoskey, MI

5d•Onsite

About The Position

The Housekeeping Room Attendant is a full time year round position. The Housekeeping Room Attendant is responsible for delivering an exceptional guest experience by maintaining the highest standards of cleanliness, presentation, and comfort in guest rooms, cottages, and assigned areas. This role plays a vital part in upholding IBH’s luxury service standards through attention to detail, efficiency, and a guest-first mindset.

Requirements

Must be 18 years of age or older
Ability to work independently and as part of a team
Strong attention to detail and time management skills
Ability to follow instructions and complete tasks efficiently
Must be available to work weekends, evenings, and holidays
Ability to lift and carry up to 50 lbs.
Frequent bending, kneeling, reaching, and standing for extended periods
Ability to perform repetitive cleaning tasks efficiently

Nice To Haves

Previous housekeeping or cleaning experience preferred
Hospitality experience a plus

Responsibilities

Clean and service guest rooms, suites, cottages, and assigned public areas in accordance with IBH standards
Prepare guest rooms and cottages to established standards, ensuring they are guest-ready for Housekeeping Supervisor inspection
Clean and maintain IBH cottages, including: Lakeside Cottages (located near the hotel) and Crooked Tree Cottages (located near Crooked Tree Golf Club)
Make beds, change linens, and replenish amenities to ensure a consistent luxury experience
Clean kitchens, living spaces, and multiple bathrooms in cottage units with a high level of detail and care
Clean and maintain outdoor patio areas and furnishings at both guest rooms and cottage units, as applicable
Report maintenance concerns, safety hazards, and lost & found items promptly
Ensure carts and supply areas are clean, organized, and fully stocked
Review and complete assigned rooms and areas within designated timeframes
Communicate room status updates and task completion in accordance with department procedures
Respect guest privacy and adhere to all Do Not Disturb (DND) protocols
Respond to guest requests with professionalism, urgency, and courtesy
Follow all safety, sanitation, and chemical handling procedures
Support team members and assist in other areas of the resort as needed to meet operational needs
Demonstrate a warm, approachable, and service-oriented demeanor always
Take pride in creating a welcoming, comfortable environment for every guest
Approach responsibilities with care, empathy, and attention to detail
Uphold IBH’s values by treating guests and team members with respect and professionalism
Maintain flexibility and a team-first mindset in a dynamic, fast-paced environment