Housekeeping Room Attendant (PM)

AccorHotel•Los Angeles, CA

3d•Onsite

About The Position

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full. Housekeeping Room Attendant Taking pride in every corner of each room that you clean, your impeccable standards will surpass our guests’ expectations. Ensuring their stays are memorable as well as comfortable, you will be free to use your initiative to create personalized guest experiences. With every individual touch you add, the more you can enjoy each day.

Requirements

Basic knowledge of safety & security
Warm and caring personality
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Standing and walking for long periods
Attention to detail a must
Organized
Able to speak and understand basic English
Be a team player
Able to use an Apple/Android device
Knowledge of chemicals and their use
Knowing that grooming standards are a must and need to be followed
Knowing when to recognize that room should not be sold due to damage, smell, or other maintenance issues
Must be legally eligible to work in the United States.

Nice To Haves

previous housekeeping experience is an asset

Responsibilities

Service all rooms assigned on device
Change all linen that requires changing while also respecting the conservation card program
Provide all rooms with the following unless otherwise; trash removal, bed linen change, terry change (unless conservation card states otherwise), replenish bathroom amenities, clean and disinfect shower/tub/toilet/sink, vacuum room, dust throughout, verify behind bed/tables, chairs for any dropped item, replenish any other item that may need replacement throughout the room (directory, drawers, closet), remove any black marks on the wall
If room is occupied, tidy up guest items
Ensure that all linen and terry are without stains and rips
Bring all trash to the service area in large clear bag
The amount of items per room is properly placed; as stated in the standards (LQA)
Advise the department if the room needs special attention; smell too strong, damages encountered, more than the norm in the room, smoking guest, guest who may have a pet, sensitive items left behind, blood on linen
Bring all dirty linen to the closet
Make sure the right chemicals are being used for the right areas of the room
Ensure that room entry door is closed at all times
Ensure that all outlets are in working order
Make sure that all electronic items are in working; television, radio, lights, coffee maker, speakers, A/C
Call security if safe is closed and needs to be unlocked
Bring down any lost and found and make sure that items are properly dated, signed and room numbered
All phones and keys need to be returned and signed in before leaving for the day; anything forgotten, needs to returned immediately
Never open the guest entry door to anyone; attendant needs to call security
Always greet guest by name and make eye contact; whether it be in the room or in the hallway
Make sure that grooming standards are followed and represented daily
Other duties as assigned