Housekeeping Room Attendant

Rivers Casino Careers • Pittsburgh, PA

14d • Onsite

About The Position

Perform a variety of cleaning activities that include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily. Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories. Provide necessary linen and amenities to guests in accordance with the guest room legend. Assist in the movement of linen throughout the hotel. Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked. Monitor and maintain cleanliness, sanitation and organization of assigned work areas Respond to guest requests in a timely and professional manner Maintain professional etiquette with all guests and team members Report any damage, hazards, repairs, and strangers in assigned areas. Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Assist Houseperson in cleaning and maintaining the public areas as needed. Clean all corridors and service areas. Must follow all disinfecting and sanitizing policies Restock the cart at the end of your shift and organize the closet/ workspace to prepare for the next day. Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working. Informs management of all suspicious activity during the course of your shift. Responsible for knowing hotel emergency procedures Responsible for following standard operating procedures and safety regulations Be knowledgeable of all hotel and casino services, features and amenities. Consistently offers professional, engaging and friendly service Comply with quality assurance expectations, standards and hotel rating guidelines. Other duties as assigned

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous cleaning experience preferred.
• Ability to work in a fast-paced environment.
• Ability to perform job functions with attention to detail speed and accuracy.
• Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
• Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.
• Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
• Must be able to lift up to 50lbs. continually throughout a shift.
• Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire workday.
• Must be able to push, pull and move levers, equipment and furniture throughout a shift.
• Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions.
• Must be able to successfully fulfill the pre-employment process.

Nice To Haves

• High School diploma or equivalent and/or experience in a hotel or a related field
• Previous cleaning experience

Responsibilities

• Perform a variety of cleaning activities that include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets.
• Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Assist in the movement of linen throughout the hotel.
• Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Respond to guest requests in a timely and professional manner.
• Maintain professional etiquette with all guests and team members.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
• Assist Houseperson in cleaning and maintaining the public areas as needed.
• Clean all corridors and service areas.
• Follow all disinfecting and sanitizing policies.
• Restock the cart at the end of your shift and organize the closet/ workspace to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working.
• Inform management of all suspicious activity during the course of your shift.
• Know hotel emergency procedures.
• Follow standard operating procedures and safety regulations.
• Be knowledgeable of all hotel and casino services, features and amenities.
• Consistently offer professional, engaging and friendly service.
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED