Housekeeping Quality Leader

Marriott•Naples, FL

6d•Onsite

About The Position

This role involves overseeing the quality of housekeeping services. Key responsibilities include entering room status, completing checklists for cleanliness and condition, and managing housekeeping paperwork. The position requires identifying room assignments and the type of cleaning needed, inspecting guest rooms after cleaning, and responding promptly to guest and inter-departmental requests. It also involves entering guest rooms following proper procedures for access and ensuring vacancy. Additionally, the role supports management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. Adherence to company and safety/security policies, reporting maintenance issues, safety hazards, accidents, or injuries, and completing safety training are crucial. Maintaining a clean and professional appearance, protecting company assets, and ensuring guest satisfaction through exceptional service are also key aspects. The role requires developing and implementing strategies to enhance organizational efficiency, productivity, quality, safety, and cost-savings, while fostering positive working relationships and supporting team goals. The ability to perform physical tasks such as lifting, pushing, pulling, reaching, and standing for extended periods is necessary, as is the ability to use computers and interpret written documents. Performing other reasonable job duties as requested by supervisors is also part of the role.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.