HCVR Housekeeping Quality Assurance (Full Time; Day Shift)

Harrah's Valley River Casino & Hotel • Murphy, NC

14h • Onsite

About The Position

Your role is crucial in maintaining the high standards of our hotel. You will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members, and ensuring it meets the standards set by the Hotel Housekeeping Management.

Requirements

• A high school diploma or GED is required
• One year of experience in housekeeping is required
• Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device
• Must be a self-starter; must work without close supervision, and possess an ability to handle multiple priorities in a fast-paced environment
• Neat, professional appearance with excellent personal hygiene
• Knowledge of hotel and housekeeping computer systems and programs

Nice To Haves

• Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

Responsibilities

• Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, ensuring that all rooms meet Hotel Housekeeping Management safety, cleanliness, and productivity standards
• Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model
• Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons
• Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback and develop Team Members with a consistent, approachable demeanor, clearly articulating expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks
• Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service
• Adhere to all regulatory, company, and department policies and procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees