TAHOE_ QA Inspector

The Burks Companies•South Lake Tahoe, CA

14d•$19 - $19•Onsite

About The Position

The Burks Companies, Inc. (TBC) is looking to hire full time Housekeeping Quality Assurance Inspectors. This Guest Room Housekeeping Quality Assurance Inspector position will place you in a brand new, fully renovated luxury hotel/casino with a fantastic team. TBC offers a very comprehensive housekeeping training program. Our team is a very diverse group of employees and we have a strong track record of promoting from within!

Requirements

21 years old or older
Knowledge of computers.
Possess a good command of the English language (Bi-lingual is a plus) and ability to clearly and pleasantly communicate with guests and fellow team members.
Thorough knowledge of hotel services.
Must have professional image and personality exuding confidence and team building skills.
Ability to focus attention to details and be able to organize, prioritize and follow up.
Ability to maintain confidentiality and security of all guests and general hotel information.
Ability to work flexible hours, including weekends and evenings if necessary.
Hands-on experience with cleaning and maintenance tasks for large organizations
Excellent organizational and communication management skills
Stamina to handle the physical demands of the job

Nice To Haves

Work experience as a Housekeeping Supervisor and/or QA Inspector or similar role is a positive.
Previous commercial cleaning or hospitality experience would be a plus!
High School diploma or equivalent is preferred.
Six months previous housekeeping experience is a plus

Responsibilities

Inspecting the "quality of clean" that our housekeeping attendants have achieved after they have completed the cleaning of guest rooms.
Carefully inspect every detail, edge and corner, high and low of the guest rooms and other guest-experience areas such as the guest corridors, guest elevators, and fitness center.
Evaluate and rate the cleaning performance after areas have been cleaned and report results immediately to the Hotel Housekeeping Supervisor assigned to the area so they can have any deficiency immediately addressed.
Responsible for reporting room discrepancies related to maintenance problems to the supervisor.
Responds promptly to customer needs, requests for service and assistance.
Respond to special requests from guests.
Treats people with respect.
Keeps commitments.
Upholds organizational values.
Assists with preventative cleaning programs as assigned.
Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Maintains cleanliness of storage room and stock carts.
Meets productivity standards and completes work within a timely manner.
Completes rooms within approved budget and time.
Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly.
Responsible for any assigned keys and for following key control policies.
Is consistently at work and on time.
Arrives at scheduled meetings and appointments on time.
Is able to meet the demands of the industry with regard to working holidays and weekends.
Volunteers readily.
Asks for and offers help when needed.
Check with supervisor upon completion of room assignments before leaving for the day.
Report all lost and found articles and maintenance issues to supervisor.
Reports all "Do not Disturbs" and "Refuse Services" to supervisor.