Housekeeping Office Coordinator |Full-Time |$26.19/hr.

Hyatt Hotels Corp.•Baltimore, MD

43d•$26

About The Position

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life. We are looking for a dynamic and personable Housekeeping Office Coordinator to join our team. This highly visible role gives opportunity for professional conversation and has a direct impact on creating the guest experience. We're looking for a proactive and organized individual who thrives in a fast-paced environment to join our Housekeeping Team as the Housekeeping Coordinator. This dedicated team member will assist our Director of Housekeeping and Assistant Manager in coordinating the daily activities of our housekeeping department. As an integral part of the team, you'll play a vital role in ensuring smooth operations, excellent guest satisfaction, and a positive work environment. This position's hourly rate is $26.19/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Requirements

Excel at organization and have a self-starter attitude
2-3 years of clerical, administrative, or office experience preferred.
Minimum of 1 year of housekeeping experience in the hospitality industry
Ability to keyboard 50 - 60 words per minute.
Proficient in using different computer programs including Microsoft Office (Word, Excel, Outlook) and ability to learn new programs
A true desire to satisfy the needs of others in a fast-paced environment
Strong verbal and written communication skills
Comfortable with routinely shifting business needs
High degree of attention to detail
Working knowledge of general office equipment
Must be able to work a flexible schedule, including weekends and holidays
Must be exceptional at multitasking

Nice To Haves

Experience in Opera and hotSOS are a plus

Responsibilities

Assist in the coordination of daily housekeeping tasks, from dispatching requests, distributing supplies, tracking maintenance issues, and handling uniforms.
Accurately bill housekeeping tasks and compile data for productivity reports.
Maintain constant communication with supervisors and housepersons on the floor to keep the team aligned.
Coordinate with outside laundry and dry-cleaning facilities for pick up and return of linens.
Support the orientation and training of new housekeeping team members, maintaining high standards of service.
Safeguard guest and team member safety by adhering to OSHA regulations and emergency procedures.
Collaborate with Front Desk, Engineering, Sales, and other departments to ensure an exceptional guest experience.
Conduct deep dives and analysis reporting related to the guest experience, not limited to: Tableau, Heat Map and Hysat
Must be able to adhere to project deadlines or ask for additional time to complete as needed
Stay calm and organized, even during stressful situations, to keep operations running seamlessly.
Must be able to adhere to confidentiality within the department, which includes, but may be limited to colleague pay
Assist with scheduling, assignments, and the distribution of important information.
Be an ambassador of the hotel, upselling services, providing information, and addressing any guest concerns with care and efficiency.

Benefits

Health Benefits: Medical, dental, and vision insurance starting after just 30 days
Perks & Discounts:
Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
Work-Life Balance: Paid time off, including new child leave
Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
Growth Opportunities: Tuition reimbursement and robust training programs
Everyday Conveniences: Complimentary meals for employees