Housekeeping Manager

Pyramid Global Hospitality•Philadelphia, PA

6d•Onsite

About The Position

The Housekeeping Manager supports the Director of Housekeeping in overseeing the Housekeeping operation of the property, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in both departments, providing the training, supplies, and support required to maintain the property guestrooms and public areas in pristine condition. It is preferred that the Housekeeping Manager be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that Hilton Philadelphia at Penn’s Landing cleanliness standards are adhered to with a premium on working safely in all areas. The Hilton Penn’s Landing is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Requirements

2-3 Years Management Experience.
Experience in the hospitality industry required, preferably in the Housekeeping department.
Strong computer skills.
Proficient in Microsoft Excel and Outlook.

Nice To Haves

Union experience is a plus.
Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.

Responsibilities

Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.
Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.
As necessary, establish new standards to provide the guests the highest quality of service.
Responsible for the financial success of the housekeeping operation, including cash payroll, expenses, operating equipment, and supplies.
Responsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.