Housekeeping Manager - Year Round

Winter Park Resort • Winter Park, CO

8h

About The Position

Manages all aspects of the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment. Is responsible for the inventory management, ordering of all supplies, hiring, and training, correcting and scheduling all housekeeping employees in conjunction with the Housekeeping Supervisor. Will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Requirements

• High School Diploma or GED required
• Working knowledge of Microsoft Office & moderate computer functionality required
• At least three years of related experience required
• Experience as a supervisor and/or manager required
• Is honest and demonstrates integrity
• Follows established resort policies and procedures
• Is able to manage confidential information
• Reports to work exhibiting a professional appearance within defined guidelines
• Is supportive of resort mission and core values
• Sets a positive attitude for others to follow
• Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
• Is organized and capable of performing multiple tasks
• Is trustworthy and self-directed in work tasks
• Sees projects through to completion including follow-ups on any identified issues or long-term concerns
• Is able to handle a fast-paced working environment
• Is flexible with days and hours of work, based on resort needs
• Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.
• Every guest encountered will be acknowledged, thanked and invited back
• At the end of the day, you will know you had a positive impact on our guests
• Employee will strive to exceed guest’s expectations
• Fulfills all owner and guest requests in a timely and professional manner.
• Has strong knowledge of the resort/department, products, services, has experienced many of those products and services.
• Listens carefully to owner and guest needs and expectations
• Anticipates & quickly responds to all owner & guest needs and potential concerns
• Communicates will all vendors in a professional manner at all times.

Nice To Haves

• Experience at a Mountain Resort Lodging Property preferred.
• Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System preferred but not required.

Responsibilities

• Interview, train, lead, coach, and correct a team of Core, Regular, Seasonal and Part Time Housekeeping Staff in conjunction with the Housekeeping Supervisor and Rooms Division Manager to ensure the employees have the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged.
• Manages the Housekeeping schedule to ensure consistency and adequate coverage for all shifts with consideration for the staff requests.
• Establishes and demonstrates standards and procedures for housekeeping staff to include OSHA standards, Alterra Goals &Objectives, Safety Standards, Guest Service Standards, and all company SOPs, including the HotSOS work order system.
• Plans, assigns, and directs work of Housekeeping staff as well as appraises performance, rewards and disciplines staff and address any complaints and resolve problems with the Housekeeping Supervisor.
• Inspects and evaluates physical condition of establishment. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
• Responsible for purchasing through the work order system, maintain inventory systems, reconcile invoices and follow ordering/receiving procedures; as well as assist in the billing of all end of month statements.
• Investigates new and improves cleaning instruments and methods, researching green initiatives and products.
• Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required.
• Manage a safe employee and guest environment and ensure required safety meetings and updates are delivered.
• Responsible for establishing all Housekeeping procedures in conjunction with the Housekeeping Supervisor and the Rooms Division Manager while continuously seeking new ways to improve the current processes.
• Creates and maintains detailed, high quality and accurate Standard Operating Procedures (S.O.P.s) for all Housekeeping lodging operations.
• Ensures proper and timely communication with the Front Desk regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
• Is responsible for the Housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary.
• Complies with all company policies and procedures.
• Knows the Winter Park Resort Core Values and models them to other employees

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees