Department Manager /Key Manager (non-exempt)
About The Position
Seeking a candidate with preferred supervisory and hotel experience. Cleaning experience required. This role is responsible for overseeing all housekeeping operations while ensuring a clean, safe, and welcoming environment for guests and team members. In addition to managing the department, this position is a working manager role and is expected to actively participate in cleaning guest rooms and public areas as needed to support operational needs, staffing levels, and occupancy demands. The Housekeeping Manager leads, trains, and develops housekeeping staff while maintaining quality standards, productivity goals, and compliance with company policies and procedures.
Requirements
- Previous housekeeping management or supervisory experience, preferably in hospitality.
- Willingness and ability to perform housekeeping duties, including cleaning guest rooms, when operationally necessary.
- Strong leadership, communication, and organizational skills.
- Ability to motivate and develop team members in a fast-paced environment.
- Knowledge of housekeeping procedures, cleaning products, and safety regulations.
- Ability to multitask, prioritize responsibilities, and meet deadlines.
- High school diploma or equivalent required.
- Reliable transportation and perfect attendance.
- Ability to pass a background check and have excellent references.
Nice To Haves
- Supervisory experience
- Hotel experience
- Hospitality-related education is a plus.
- Proficiency in Microsoft Office and property management systems preferred.
Responsibilities
- Manage daily housekeeping operations, including guest rooms, public areas, laundry, and storage areas.
- Clean guest rooms, public areas, and other assigned spaces as needed to ensure operational and quality standards are met.
- Assist with room turnovers during high occupancy periods, staffing shortages, or other business demands.
- Supervise, schedule, train, coach, and evaluate housekeeping team members.
- Conduct routine inspections to ensure cleanliness, safety, and brand standards are consistently met.
- Monitor room readiness and coordinate with the Front Desk and Maintenance departments to ensure efficient operations.
- Maintain inventory levels of cleaning supplies, linens, amenities, and equipment.
- Ensure proper handling and storage of cleaning chemicals and adherence to safety regulations.
- Address guest concerns and service recovery opportunities promptly and professionally.
- Develop and implement procedures to improve efficiency, productivity, and quality.
- Manage department labor costs while maintaining service standards.
- Complete payroll, scheduling, performance evaluations, and disciplinary actions as needed.
- Ensure compliance with all company policies, health regulations, and workplace safety standards.
- Participate in hiring, onboarding, and retention efforts for housekeeping staff.
- Lead by example by maintaining high standards of cleanliness, professionalism, and teamwork.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company participation
- Paid Vacation Time and Sick Time
- Free Meal
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
