Housekeeping Manager - Loews Hotels Universal Orlando

Loews Hotels•Orlando, FL

5d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Minimum of two years of guest services experience in hospitality industry required.
Ability to regularly push, pull, lift up to 50 lbs
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

Minimum of one year leadership experience in the hospitality industry is preferred.
Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).
Excellent guest service and hospitality skills are required.

Responsibilities

Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.
Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
Interview and select all departmental line level colleagues.
Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.
Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.
Coordinate departmental activities with other hotel departments to maintain overall cleanliness.
Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.
Keep leadership informed of significant departmental updates and activities.
Oversee the 3rd party uniform and laundry services.
Hold regular team meetings to share essential operational information and address guest concerns.
Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.
Perform other duties as assigned.