Housekeeping Manager

ROI Hospitality Development • Rhinelander, WI

2d • Onsite

About The Position

ROI Hospitality is looking for an energetic Housekeeping Manager to lead the housekeeping department at our Holiday Inn Express & Suites Rhinelander (99 rooms). ROI Hospitality team members are passionate about their work and like to have fun. If you want to have fun, be valued, and make a difference…apply today! The Housekeeping Manager is responsible for leading the housekeeping department ensuring that all areas of the facility are clean, well-maintained, and meet quality standards. This role involves managing personnel, overseeing inventory and supplies, and ensuring compliance with health and safety regulations.

Requirements

• High school diploma or equivalent; a degree in hospitality management is preferred.
• Previous experience in housekeeping or a related field, with at least 2-3 years in a supervisory role.
• Strong leadership and communication skills.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Supervise and train housekeeping staff, including hiring, scheduling, and performance evaluations.
• Conduct regular staff meetings to communicate priorities and address concerns.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to standards.
• Implement and maintain cleaning procedures and protocols.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
• Order supplies and manage budgets for the housekeeping department.
• Ensure compliance with health and safety regulations and training of staff on safe cleaning practices.
• Address guest complaints and resolve issues related to housekeeping services promptly.
• Maintain accurate records of housekeeping activities, including occupancy rates, cleaning schedules, and staff performance.
• Prepare reports for management on departmental performance and areas for improvement.
• Work closely with other departments, such as front office and maintenance, to ensure a seamless guest experience.
• Participate in training sessions and staff development programs.

Benefits

• Competitive compensation package
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)
• 10% bonus if for meeting/exceeding IHG cleanliness standards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED