Housekeeping Manager

Coral Hospitality•Helena, GA

28d•Onsite

About The Position

Directs housekeeping program to ensure clean, orderly, and attractive conditions of Little Ocmulgee State Park & Lodge by performing the following duties personally or through subordinates. Assists with the hiring, training, and supervision of all housekeeping associates to assure that a high level of service is consistently received at the lodge.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the employee is required to stand, walk, use hands to find, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee is must occasionally lift and/or move up to 25 pounds.
High School diploma or general education degree (GED); or minimum of one year hotel experience; or equivalent combination of education and experience required.

Nice To Haves

Designs work flows and procedures
Generates creative solutions, demonstrates attention to detail.
Adheres to the Coral Hospitality Basics of Service standards.
Listens to others without interrupting, keeps emotions under control.
Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
Contributes to building a positive team spirit.
Uses time efficiently. Plans for additional resources, schedules other people and their tasks.
Delegates work assignments; sets expectations and monitors delegated activities.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Able to deal with frequent change, delays, or unexpected events.
Is consistently at work and on time; ensures work responsibilities are covered when absent.
Takes responsibility for subordinates activities; provides regular performance feedback
Treats people with respect and keep commitments
Follows instructions, responds to management direction.
Volunteers readily; asks for and offers help when needed.
Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Observes safety procedures.

Responsibilities

Establishes standards and procedures for work of housekeeping associates.
Plans work schedules to ensure adequate service.
Inspects and evaluates physical condition of the lodge rooms.
Submits to management recommendations for painting, repairs, and furnishings.
Oversees the annual Housekeeping operations budget to achieve or exceed budget expectations for the department.
Periodically inventories supplies and equipment.
Keep accurate record of expenditures.
Ensure Purchase Orders are expedited according to proper procedures while adhering to the budget.
Investigates new and improved cleaning instruments and methods.
Oversees the Lost & Found procedures for guest and/or employee lost items.
Assists in the supervision of all associates in the housekeeping organization to include: hiring, firing, corrective action/discipline, and performance evaluations for direct reports.
Provide excellent training and a positive work environment for all housekeeping associates in accordance with accepted brand standards.
Provide first class Guest service in accordance with established guidelines and brand standards.
Support and live by the team member handbook.
Protect Resort assets.
Provide a safe and sanitary environment for Employees and Guests.
Maintains proper staffing in all applicable areas.
Maintains all equipment and supply inventory.
Helps identify and train appropriate shift personnel to solve minor problems with the computer system.
Ensures that each guest receives prompt and courteous reception and service.
Schedules department representation for pre-con meetings, as needed.
Ensures all Accounting policies and procedures are adhered to.
Performs other activities as assigned by the General Manager.