Housekeeping Manager - Hotel Vin Rogers, Autograph Collection

Coury Hospitality•Rogers, AR

2d•Onsite

About The Position

The Housekeeping Manager is responsible for overseeing daily housekeeping operations and ensuring luxury boutique hotel standards of cleanliness, presentation, and service are consistently met. This role manages staffing, inspections, training, and quality control while supporting departmental goals and delivering a refined guest experience.

Requirements

Housekeeping leadership experience in a luxury or boutique hotel environment.
Strong operational knowledge of housekeeping procedures and quality standards.
Proven ability to lead and motivate teams.
Excellent communication and organizational skills.
Strong attention to detail and problem-solving abilities.
Working knowledge of housekeeping systems and reporting tools.
Professional demeanor and service-oriented leadership style.

Responsibilities

Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
Ensure cleanliness, presentation, and service standards align with luxury or boutique hotel expectations.
Develop daily staffing plans and manage labor to meet operational needs.
Lead, train, coach, and evaluate housekeeping team members and supervisors.
Conduct regular room and public area inspections and address deficiencies promptly.
Coordinate room readiness and status updates with the Front Office.
Ensure timely execution and delivery of guest amenities, VIP items, and service recovery amenities.
Monitor inventory levels for linens, supplies, amenities, and equipment.
Support departmental budgeting, expense controls, and productivity initiatives.
Address escalated guest concerns related to housekeeping service and room conditions.
Ensure compliance with safety, sanitation, and environmental standards.
Collaborate with Engineering and Front Office on maintenance and room condition issues.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.