Housekeeping Manager

Camelback Resort • Pocono Township, PA

1d

About The Position

The Housekeeping Manager in partnership with the Director of Housekeeping in
responsible for overseeing the housekeeping and laundry operation including
coordinating all housekeeping and laundry staff, ensuring cleanliness of guest
rooms to resort standards, and monitoring inventory levels.

Requirements

• HS Diploma or equivalent required, college degree in hospitality management preferred
• Previous housekeeping experience required, with at least 2–3 years in a supervisory or leadership role (hotel or resort environment preferred)
• Strong leadership skills with the ability to motivate, coach, and develop a team in a fast-paced environment
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines
• Knowledge of housekeeping operations, including cleaning procedures, inventory control, and safety standards
• Ability to maintain high standards of cleanliness, presentation, and guest satisfaction
• Strong attention to detail and commitment to quality
• Effective communication skills, both verbal and written
• Proficiency in basic computer systems (scheduling, email, and property management systems preferred)
• Ability to work a flexible schedule, including weekends, holidays, and peak seasons
• Ability to stand, walk, bend, and lift up to 25–50 lbs. as needed

Nice To Haves

• Bilingual (English/Spanish) preferred, but not required

Responsibilities

• Train, coach, and develop housekeeping associates to consistently meet established cleanliness and service standards in guest rooms and public space
• Conduct regular performance evaluations, providing feedback and support to drive team engagement and productivity
• Develop and implement cleaning schedules, standards, and procedures to ensure consistent quality and safety compliance
• Perform daily inspections of guest rooms and assigned floors to ensure quality, cleanliness, and brand standards are maintained
• Champions guest satisfaction within housekeeping to support and achieve overall property guest score goals.
• Ensure guest rooms, hallways, and public areas are maintained to the highest level of cleanliness and presentation
• Oversee inventory levels of guest supplies, linens, and cleaning materials; coordinate ordering and replenishment as needed
• Support the management of labor scheduling and departmental budgets to ensure efficient operations
• Monitor and control departmental costs, including labor and supply expenses, to meet financial goals
• Assist in planning and leading regular team meetings to communicate expectations, updates, and best practices
• Ensures housekeeping associates are complying property safety and security standards
• Collaborate with other departments to ensure a seamless guest experience across the resort
• Perform additional duties and special projects as assigned by hotel leadership

Benefits

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement
• Medical, dental, vision insurance, 401K
• Vacation and PTO
• Full-Time status benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees