Housekeeping Manager - Soho House Nashville

Soho House & Co.•Nashville, TN

5d•Onsite

About The Position

At Soho House, the Housekeeping Manager is an experienced housekeeping professional with a keen eye for detail and customer service. Primary responsibilities include management of housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Manager plays a strategic role in liaising between departments, managing budgets, vendors and staff to ensure members and guest experience is always top-notch.

Requirements

Minimum of 7+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development
The ability to anticipate customer needs, change goals and direction quickly and multitask
Working knowledge of rooms management systems
Advanced knowledge of Housekeeping process and procedures
Proven experience supervising housekeeping departments of 15+ employees
Ability to maintain a budget and proven excellence in customer service
Capable of using independent judgment/solid decision-making skills ability
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
Demonstrated sound organizational, coordinating and personal interface skills.
Demonstrated excellent written and verbal communication skills.
Proven job reliability, diligence, dedication and attention to detail.
Must be flexible with working nights, weekends, and holidays (when applicable)

Responsibilities

Responsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships
Purchase, re-order and maintain housekeeping supplies and inventory
Conduct pre-shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas
Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts
Uphold the highest standards of cleanliness, safety, and conduct
Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event
Ensures the proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Planning and organizing accommodation
Coordinating guest and staff laundry services and ensures that charges are posted accurately and in a timely manner
Knowledge of OSHA and safety standards within Housekeeping department. Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable