Housekeeping Manager - Huntley Lodge & Shoshone Condominium

Boyne Resorts • Big Sky Meadow Village, MT

7d • Onsite

About The Position

The Housekeeping Manager for Huntley Lodge and Shoshone Condominium Hotel is responsible for managing daily operations, creating housekeepers' daily lists, inspecting rooms, and managing the housekeeping workflow. This role also involves creating and maintaining employee schedules, and managing labor hours and piecework. The Housekeeping Manager must be capable of performing all duties within the housekeeping department, including heavy lifting, performing housekeeper and runner duties, deep cleaning, and managing the delivery and ordering of supplies. Management and/or supervisory experience in a housekeeping department is preferred. The candidate must be able to coach, counsel, and direct the housekeeping staff. A detail-oriented, professional demeanor with a drive for excellence and consistently strong performance is essential. Knowledge of Microsoft Office, Outlook, and Excel is required. Previous knowledge of Springer Miller Systems (SMS HOST) and UKG is helpful.

Requirements

• Candidate must acknowledge that Big Sky is a seasonal resort, and Manager is expected to schedule most if not all elective vacation time during the hotel closure periods of May and October.
• Relevant degree and/or experience required.
• Knowledge of Microsoft Office, Outlook and Excel required.
• Ability to learn various systems and programs including Springer Miller Systems, UKG and Alice.
• Excellent leadership, interpersonal skills, and math skills are required.
• Possess strong written and verbal communication skills, sense of urgency, critical thinking, and problem-solving skills.
• Must be detail oriented, professional, well organized and able to delegate to a team of up to 40.
• Candidate must maintain a drive for excellence and consistent strong performance.
• Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
• Must be physically fit and able to stand/walk/bend for a full shift.
• Able to lift 30-40 lbs, additional lifting with assistance, push/pull up to 100lbs unassisted.

Nice To Haves

• Management and/or supervisory experience in a housekeeping department preferred.
• Previous leadership role/management and hospitality experience preferred.
• Previous knowledge of Springer Miller Systems (SMS) and UKG is helpful.

Responsibilities

• Determine daily work assignments for housekeepers and support personnel according to occupancy.
• Responsible for remaining onsite until all guest arrival rooms are cleaned, entered into SMS, and all housekeepers are finished with their daily assignments. Delegating these responsibilities to properly trained personnel is acceptable.
• Responsible for ensuring that the housekeeping department is functioning throughout the day and into the evening. Evening responsibilities could include working later shifts to ensure that evening shift personnel are properly trained and being held responsible for their tasks.
• Responsible for coordinating inspections of rooms and condos and reporting any issues.
• Responsible for monitoring housekeepers and supporting personnel performance, progress, and quality of daily assignments.
• Responsible for tracking housekeeper piecework and entering values into UKG and SMS daily by 1 PM to ensure timely payroll processing.
• Responsible for the knowledge and skills to assist in cleaning when the need arises.
• Responsible to shift standard days-off schedule from time to time to support team on large workload days. Typically about 1-2x per month when hotels are open.
• Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook policies and guidelines.
• Learn BSA (Internal Brand Standards Audit) guidelines and coach, train, inspect these standards daily.
• Responsible for bringing unresolved employee or guest/owner issues to the General Manager’s attention.
• Ensures that the work environment is safe for employees.
• Coordinates with the General Manager and participates in special projects such as, but not limited to, deep cleans, inventories, supplies ordering, and documenting accomplishment within the specified timeframe.
• Recruiting, hiring, and training of the housekeepers and support personnel.
• Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
• Responsible for miscellaneous duties and ad-hoc projects as assigned, documenting the progress of those duties.
• Seasonal interviewing, hiring, training, and processing separations required in a seasonal resort environment.
• Responsible for ensuring the cleanliness and overall upkeep of all hotel wing public spaces and back-of-house employee areas.

Benefits

• Full Health Plan with Company HSA Match
• 401(k) eligible
• Flexible Paid Time Off
• Free Ski Pass for you, your spouse and dependents
• FREE Golf Pass for you, your spouse and dependents
• Free Bike Haul/Scenic Lift Pass for you, your spouse and dependents
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
• Steep Lodging discounts for accommodation for friends and family (blackout dates apply)
• 25% off Food discount at all outlets with charging privileges
• 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts
• Eligibility for affordable employee housing, a short walk or free bus ride away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed