Housekeeping Manager - The Ivy Hotel

Relais & Châteaux•Baltimore, MD

12h•$65,000 - $68,000•Onsite

About The Position

The Ivy Hotel is seeking an experienced, detail-oriented, and highly engaged Housekeeping Manager to lead daily housekeeping operations and ensure the hotel is maintained to the highest standards of cleanliness, presentation, comfort, and care. As a small luxury boutique property, The Ivy depends on consistency, discretion, and attention to detail in every guest room, public space, and back-of-house area. This role is both hands-on and leadership-focused. The Housekeeping Manager is expected to be highly visible throughout the property, actively engaged with the housekeeping team, and comfortable stepping in wherever needed to support the operation and guest experience. The ideal candidate brings strong housekeeping leadership experience, excellent organizational skills, a refined eye for detail, and a natural commitment to gracious hospitality.

Requirements

Minimum 3–5 years of housekeeping leadership experience in a luxury hotel, boutique hotel, resort, or similar hospitality environment.
Proven ability to lead, train, and hold a team accountable while maintaining high standards.
Strong organizational, time management, and problem-solving skills.
Excellent communication and interpersonal abilities.
Strong attention to detail and a genuine commitment to quality.
Ability to work a flexible schedule based on operational needs, including weekends and holidays as required.
Warm, professional, and polished demeanor.
Strong eye for detail and presentation.
Hands-on, dependable, and highly organized.
Calm under pressure and solutions-oriented.
Collaborative, low-ego leadership style.
Comfortable leading with both warmth and accountability.
Pride in creating a clean, comfortable, and beautifully maintained guest environment.
Ability to stand, walk, bend, lift, and move throughout the property for extended periods.
Ability to lift up to 30 pounds occasionally.
Ability to inspect guest rooms, bathrooms, public spaces, and back-of-house areas thoroughly and efficiently.
Ability to step into housekeeping tasks when needed.

Nice To Haves

Experience with hotel PMS systems such as Opera is preferred.

Responsibilities

Oversee the daily cleaning, inspection, and presentation of guest rooms, suites, public areas, offices, and back-of-house spaces.
Ensure all rooms and guest-facing areas meet The Ivy’s standards for cleanliness, comfort, and presentation.
Conduct regular room inspections and property walkthroughs to identify and address service, cleanliness, or maintenance needs.
Monitor room readiness and housekeeping productivity throughout the day.
Coordinate closely with the FOH to ensure accurate room status, timely arrivals, special requests, and guest preferences.
Communicate maintenance issues promptly and follow through to ensure completion.
Step in operationally wherever necessary to support the team and maintain service standards.
Recruit, onboard, train, coach, and develop housekeeping team members.
Create and manage schedules to ensure appropriate coverage, productivity, and operational efficiency.
Set clear expectations for cleanliness, presentation, guest service, and daily responsibilities.
Provide ongoing feedback, coaching, and performance support.
Lead by example with professionalism, humility, and a strong work ethic.
Foster a warm, respectful, collaborative, and accountable workplace culture.
Support The Ivy’s commitment to warm, personalized, and discreet service.
Respond promptly and professionally to guest requests, concerns, and service needs.
Ensure guest preferences, special requests, amenities, and VIP details are handled accurately and thoughtfully.
Maintain awareness of guest activity, arrivals, departures, and property needs throughout the day.
Represent the housekeeping department with professionalism, care, and attention to detail.
Manage housekeeping inventories, including linens, terry, guest supplies, cleaning products, amenities, and equipment.
Maintain appropriate par levels, ordering schedules, and organized storage areas.
Monitor usage, waste, purchasing, and departmental expenses.
Work with vendors and suppliers to ensure product quality, consistency, and cost efficiency.
Support budget goals while maintaining service standards and overall guest experience.
Ensure compliance with hotel policies, safety standards, OSHA regulations, and health and sanitation requirements.
Ensure proper handling, labeling, and storage of cleaning chemicals.
Conduct regular safety training and reinforce safe work practices.
Maintain clean, organized, and safe work areas for the housekeeping team.
Respond to operational issues calmly and effectively.