Housekeeping Manager - Hotel

Talent Acquisition at Blue Water•Ocean City, MD

3d•$55,000 - $60,000•Onsite

About The Position

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! The Executive Housekeeper serves as key support to the operations team, working closely with front desk/guest services and maintenance teams to ensure the property adheres to the highest standards of cleanliness in both guest rooms and common areas. Directly leading a high-performing team of housekeepers, housemen, and laundry attendants, with support from inspectors and supervisors, this highly visible role ensures top-notch guest satisfaction.

Requirements

High school diploma or GED equivalent
Two to five years of experience in housekeeping in the hospitality industry or a related role
3+ in a supervisory or leadership role
Thorough knowledge of housekeeping procedures, cleaning materials, and equipment
Ability to supervise and work with employees
Ability and willingness to respond to emergencies
Tact and resourcefulness in dealing with the public
Strong communication skills
Effective Leadership Practices

Nice To Haves

The hospitality environment is fast-paced, and you may sometimes be required to cover or assist with tasks/job functions outside of the job you were hired for. We need each of our team members to have an All-Hands-On-Deck mindset. You may be tasked with other functions and are expected to complete those tasks with the same enthusiasm and dedication as scheduled with your regular job duties.

Responsibilities

Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
Oversees all aspects of housekeeping and laundry operations
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigate complaints regarding housekeeping service and equipment and take corrective action. Works cohesively with property leadership to ensure guest satisfaction levels exceed expectations and monitor trends for continuous improvements.
Oversees administrative support and processes for team efficiency, including room management, inventory management, and procurement/vendor management.
Conducts regular walk-throughs, inspections, and quality checks to drive adherence to standards
Provides effective communication to teams and support functions to ensure operational effectiveness, priorities, and proactive measures
Works cohesively with the Chief Engineer (maintenance and related areas) for special projects, capital improvements, property safety, preventative maintenance procedures, and other quality and safety standards.
Acts as liaison for property safety programs, ensuring compliance with the hotel’s safety and security programs related to HazMat, MSDS, OSHA, and other related programs.
Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to management
Issues supplies and equipment to workers
Ensure the property is always clean, orderly, well-manicured, and guest-ready
Performs other duties as assigned
Provides regular and reliable attendance